Frequently asked questions
Which smartphones are supported with Zapbox?
Zapbox is currently only supported on iPhone 11 or later (iOS devices that include an ultra wide angled camera). Support for older iOS devices and Android is on our roadmap.
Which regions does Zapbox ship to?
Zapbox currently ships to the UK, US, and EU. We are hoping to extend our range of supported regions soon. Please get in touch if you’d like to order a Zapbox for a region outside of the UK, US and EU.
What is the Zapbox refund policy?
If your Product (or part of it) is defective or malfunctioning, we will either repair or replace that Product (or the affected part(s)), or update software or services, so that the Product performs substantially according to the Warranted Functionality. The approach taken to resolve any issues will be at our sole choice. If we determine that a product (or one or more components) should be replaced, the replacement may be a new, refurbished, or remanufactured Product or component(s). If we determine, in our sole discretion, that none of the listed means are reasonable to correct for a defect or malfunction, then we may refund to you the price you paid to purchase the Product.
If you have a problem with your Zapbox, please email support@zappar.com to get help. More information can also be found here.
Is Zapbox supported on Android devices?
Android support isn’t currently available for Zapbox. We’re hoping to bring Zapbox to Android in 2024.
How easy is Zapbox?
Zapbox is super easy to set up and store. It doesn’t require any technical knowledge or additional equipment. Checkout the quick start guide to get started.
Can I create my own mixed reality content for Zapbox?
Yes! You can currently build content for Zapbox using our Unity SDK. Download it here. More developer tools on the way!
How long do the Bluetooth controllers last?
The Bluetooth controllers take two AAA batteries, so battery life is dependent on these. Controllers have a "sleep mode" so we typically see good battery life.
What kind of apps and games are currently available for Zapbox?
Zapbox support a range of apps and games. See the app pages at zapbox.io for more details.
What is the resolution when viewing spatial videos?
iPhones generally have a little over 1080p (1170px ish width for non-max ones) but not all the screen is visible through the lenses and it's usually more comfortable to show the video slightly smaller than the full FOV of the headset. So the effective display resolution tends to be a bit lower than that but it's not possible to give an exact figure for it.