Zapbox Limited Consumer Warranty
Version 2: 19 May 2023
Limited Consumer Warranty
Who Is This Warranty From? This limited consumer warranty (the “Warranty”) is provided by Zappar Limited of Barley Mow Centre, 10 Barley Mow Passage, London,W4 4PH, United Kingdom (“Zappar”, “we”, or “us”).
Who Is This Warranty To? Zappar provides this Warranty to you, as an individual consumer who has purchased a new Zapbox (model: Zapbox_03) from Zappar or a Zappar authorized retailer (“you”). This Warranty is not available if you purchased your Zapbox from any source other than Zappar or an authorized retailer.
Where does This Warranty Apply? This Warranty applies only to those countries to which Zappar ships and supports Zapbox. For information about the countries Zappar supports, go to https://zappar.com/zapbox/faq/.
What Does This Warranty Do? This Warranty gives you specific legal rights, and you may also have other statutory rights, which vary from state to state and country to country. This Warranty is in addition to, and does not affect any rights you have under the laws in your jurisdiction concerning the sale of consumer goods (including, without limitation, national laws implementing EC Directive 44/99/EC). Separate to this Warranty, you also have a legal right to change your mind, details of which can be found in our Returns policy https://zappar.com/zapbox/faq/.
What Does This Warranty Cover? This Warranty covers defects and malfunctions in the new Zapbox (model: Zapbox_03) due to defective materials or workmanship (the “Product”).
We warrant that the Product will, under normal and intended usage in accordance with its instruction manual, function substantially in accordance with our technical specifications or accompanying product documentation (the “Warranted Functionality”) during the Warranty Period. If and to the extent the Product needs Zappar software or services to achieve the Warranted Functionality, we will make and keep software and services available during the Warranty Period. We may update, modify or limit such software and services in our sole discretion so long as we continue to maintain (or exceed) the Warranted Functionality.
You do not need to register your Zapbox with us as a condition to coverage under this Warranty, but proof of purchase is required (see below).
How Long Does Coverage Last? Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this limited Warranty continues for one (1) year from the date of purchase or delivery of the Product, whichever is later (the “Warranty Period”).
What Will Zappar Do If There’s a Problem With My Zapbox? If your Product (or part of it) is defective or malfunctioning, we will either repair or replace that Product (or the affected part(s)), or update software or services, so that the Product performs substantially according to the Warranted Functionality. The approach taken to resolve any issues will be at our sole choice. If we determine that a product (or one or more components) should be replaced, the replacement may be a new, refurbished, or remanufactured Product or component(s). If we determine, in our sole discretion, that none of the listed means are reasonable to correct for a defect or malfunction, then we may refund to you the price you paid to purchase the Product.
How Can You Get Service? First, tell us about the issue with your Zapbox. If you have a problem with your Zapbox, please email support@zappar.com to get help, and to submit a claim form to obtain warranty service.
If it is necessary for you to send your Product in for service, we will provide you with a pre-addressed shipping label, and you will have to send the Product in with your proof of purchase using that shipping label. Proof of purchase may not be required if we are able to verify your purchase in advance.
In certain jurisdictions, you may be required to pay the cost of shipping the Product to us, and by sending the Product, you agree to transfer ownership of that Product to Zappar. When we receive the product, we will determine if there is a defect or malfunction covered by this Warranty. If we find a defect or malfunction covered by this Warranty, we will repair or replace the Product to provide the Warranted Functionality, and we will send the repaired Product or a replacement Product, if any, to you at our cost. We may not return the original Product to you. Any repaired or replaced Product will continue to be covered by this Warranty for the remainder of the original Warranty Period or ninety (90) days following your receipt of the replacement or repaired Product, whichever is greater.
If we are unable to verify your proof of purchase in advance, and you send us a Product without a valid proof of purchase, then we reserve the right to return the Product to you at your cost, subject to prepayment, or, if such costs are not prepaid, we will keep the Product for thirty (30) days for your pick-up before it is disposed of.
If your Product malfunctions after the Warranty Period, we may charge you a fee for our efforts (successful or not) to diagnose and service any problems with it.
What Does This Warranty Not Cover? This Warranty is limited and is not applicable to: (i) normal wear and tear; (ii) damage caused by misuse, accident (e.g., accidental physical impact, exposure to liquid, food or other contaminants, etc.), neglect, abuse, improper or unauthorized repair or other modification, tampering, or use with unsuitable equipment, devices, software, services or other unauthorized third-party item(s); (iii) use not in accordance with the Product documentation; (iv) commercial use; (v) use in connection with a trade, business or profession; (vi) used or resold products; (vii) Products purchased from sources other than Zappar or a Zappar authorized retailer (including non-authorized online auctions), (viii) non-Zappar products or accessories, (ix) use of the Product in violation of any laws, regulations or ordinances in effect where the Product is used; or (x) features or performance parameters pertaining to any software or services beyond the Warranted Functionality of the Product.
This Warranty does not include any specific guarantees that the Product will be error-free, or regarding uptime or continued availability, data security features of software or online accounts, or that any software, firmware or online sites will function uninterrupted or error-free. This limited warranty is void if a Product is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover).
This Warranty does not cover data loss; it is your responsibility to back up your data, electronically or physically, on a regular basis. Any damages or costs related to data recovery, removal, and installation are not recoverable under this Warranty.
In this Warranty, Zappar does not extend any implied or statutory warranties, conditions or representations regarding the Product or any connected software or online services.
ZAPPAR DOES NOT, UNDER THIS LIMITED WARRANTY, ASSUME ANY LIABILITY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUES, LOSS OF DATA, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF ANY REPLACEMENT GOODS OR SUBSTITUTE EQUIPMENT, OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS BEING REPLACED OR REPAIRED. FURTHER, IN NO EVENT SHALL ZAPPAR BE LIABLE TO YOU FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, EVEN IF ZAPPAR HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES, FOR ANY CLAIM ARISING FROM OR RELATED TO THIS WARRANTY, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR ANY OTHER CAUSE OF ACTION OR LEGAL OR EQUITABLE THEORY.
IN NO EVENT SHALL ZAPPAR’S LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THIS WARRANTY EXCEED THE PRICE PAID BY YOU FOR PURCHASE OF THE PRODUCT, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR ANY OTHER CAUSE OF ACTION OR LEGAL OR EQUITABLE THEORY.
Some states and countries do not allow the exclusion or limitation of incidental or consequential damages, so such limitations or exclusions in this Warranty may not apply to you.
What Laws Govern This Warranty? This Warranty and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England. The courts in some countries may not apply the law of England to some types of disputes. If you reside in one of those countries, your country’s laws will apply to such disputes related to this Warranty.
What Courts can resolve Disputes relating to this Warranty? Zappar and you each irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Warranty or its subject matter or formation.
Questions? If you have questions, or to begin the service process, please visit us at https://www.zappar.com/contact/?services=zapbox.